Privacy Policy

This Privacy Policy explains how Avnel ("we", "us") collects, uses and protects personal data when you use our website, subscription service and Windows application.

1. Data we collect

We may collect and process the following types of data:

• Account data: email address, password (stored as a hash), subscription status and basic billing identifiers from our payment provider.
• Usage data: basic logs about how the Service is used (for example, license checks, app version, error logs).
• Customer message data: short text content used to generate and print messages on receipts, which may include first names or other details you choose to send.

2. How we use data

We use the data we collect to:

• Provide, operate and improve the Avnel Service.
• Authenticate you and secure your account.
• Process payments and manage subscriptions.
• Generate and deliver AI-powered messages and QR codes to your printer.
• Monitor performance, diagnose issues and prevent abuse.

3. Legal basis

Depending on your location, we may process personal data based on one or more of the following legal bases:

• Performance of a contract (providing the Service you subscribe to).
• Legitimate interests (improving and securing the Service).
• Compliance with legal obligations.

4. Sharing data

We do not sell personal data and we do not share your customers' personal data with third parties for advertising.

We may share limited data with trusted providers who help us run Avnel, for example:

• Payment processors (for subscriptions and billing).
• Email delivery services (for account emails such as verification or reset links).
• Hosting and infrastructure providers.

5. Data retention

We keep personal data only for as long as necessary to provide the Service, comply with legal requirements and resolve disputes. Logs and technical data may be kept for a limited time for security and debugging.

6. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse. No system can be guaranteed 100% secure, but we aim to follow best practices appropriate for a small SaaS product.

7. Cookies & local storage

Avnel uses minimal cookies and local storage to keep you logged in and remember preferences. For details and controls, please see our Cookies page.

8. Your rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion or restriction of processing of your personal data. To exercise these rights, contact us using the details on the Avnel website.

9. Changes

We may update this Privacy Policy from time to time. Significant changes will be communicated via the Service or by email where appropriate.

This text is provided as a general template and does not constitute legal advice. For specific legal requirements in your country, please consult a qualified professional.